Broadband down since 18 September.

captdon — Thu, 01 Oct 2026 06:49:56 GMT

Broadband down since 18 September 2026. Could be related to fiber optics damage during copper cable attempted theft. Will there be compensation?

Re: Broadband down since 18 September.

Daniel0210 — Thu, 01 Oct 2026 06:50:55 GMT

@captdon
This link explains the OFCOM agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK based customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate increased to £10.34 for every complete day).

▫️There is no equivalent scheme for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband fault.
▫️There is no automatic compensation for shorter outages.
▫️Sky broadband discussed here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.

topic Re: Broadband down since 18 September. in Broadband

Broadband down since 18 September.

Re: Broadband down since 18 September.