topic Re: Poor WiFi signal in Broadband

Poor WiFi signal

Gjeff — Wed, 30 Sep 2026 20:11:10 GMT

The WiFi signal is poor and doesn't reach all rooms in house,I'm a new customer and should have received a booster with the hub but no booster was delivered

Re: Poor WiFi signal

caesarome — Wed, 30 Sep 2026 21:12:37 GMT

@Gjeff wrote:

I'm a new customer and should have received a booster with the hub but no booster was delivered

Did you request a booster as these are not sent by default but will be sent if you have the wifi max add on at £6 per month on your account.

Re: Poor WiFi signal

Gjeff — Wed, 30 Sep 2026 21:21:47 GMT

Yes I did add on the booster for £6 per month which took my monthly cost to £35 per month

Re: Poor WiFi signal

caesarome — Wed, 30 Sep 2026 21:39:57 GMT

You need to get in touch with Sky about getting a booster sent to you:

https://www.sky.com/help/articles/sky-wifi-max

The first one can be self installed while a second and third will require an engineer visit.

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Re: Poor WiFi signal

Gjeff — Sun, 04 Oct 2026 08:02:12 GMT

Thanks for the reply,I'll try and get in touch with them when I'm back off holiday👍🏻