topic Re: Hub delivered to wrong address in Broadband

Hub delivered to wrong address

Tom3071 — Sun, 15 Dec 2024 19:20:27 GMT

My hub has been delivered to the wrong address and activation is within the next 72 hours and trying to speak to someone is impossible

Re: Hub delivered to wrong address

caesarome — Sun, 15 Dec 2024 19:34:13 GMT

@Tom3071

You will just have to keep trying I'm afraid. Activation can still go ahead even if this replacement isn't sent out in time.

Re: Hub delivered to wrong address

Kev159 — Wed, 30 Sep 2026 20:32:32 GMT

I'm in the same position, delivered today, but no idea who to or what address etc, very frustrating!

Re: Hub delivered to wrong address

Chrisee — Thu, 01 Oct 2026 03:59:51 GMT

@Kev159 the hubs are sent via Royal Mail and do not require a signature is it possible the postman has left it somewherex"safe"? While they are supposed to put a card through the letter box box saying where that does not always happen. Sky always send the hub to the adresse where the service is being activated if they have to wrong address you need to get that corrected.

Re: Hub delivered to wrong address

Kev159 — Thu, 01 Oct 2026 05:22:28 GMT

Hi, it arrived via Royalmail however it has been delivered to an address I have no knowledge of, there's a photo of a lady holding the hub, but no idea who or where. No card was lef to advise.

Re: Hub delivered to wrong address

Chrisee — Thu, 01 Oct 2026 05:27:42 GMT

@Kev159 you need to call Sky but definitly check they have the correct address or it will happen again.