topic Re: WiFi not connected in Broadband

WiFi not connected

MasonA — Wed, 30 Sep 2026 10:42:20 GMT

WiFi sky hub max flashing slow green light not connected to internet and the 3rd light on the fibre optic box is not on at all.

jamesn123 — Wed, 30 Sep 2026 11:18:23 GMT

It sounds like the hub cant connect to the internet so its likely to be a local fault. Have you ran the line test in the My Sky app?

MasonA — Wed, 30 Sep 2026 11:20:36 GMT

Hi there thanks for the reply. Yeah I've ran all the tests on the sky app and it all says connected and working fine.

jamesn123 — Wed, 30 Sep 2026 13:20:48 GMT

I've escalated your post to Sky, look out for a message on the forum.

MasonA — Wed, 30 Sep 2026 13:36:53 GMT

Thanks a lot I appreciate that!

TSMandez — Wed, 30 Sep 2026 16:59:23 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.