Internet is not working

RUHI_ — Sun, 27 Sep 2026 18:34:11 GMT

I have paid all my unpaid bills today. I am trying to connect to my WiFi but Internet is not working. Tried everything like on and off and reboot. Nothing works

Re: Internet is not working

Daniel0210 — Sun, 27 Sep 2026 18:42:09 GMT

@RUHI_ wrote:
I have paid all my unpaid bills today.

@RUHI_
If your services have been restricted due to a missed payment/s they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Additionally until then, any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

topic Internet is not working in Broadband

Internet is not working

Re: Internet is not working