topic No wifif connection in Broadband

No wifif connection

Haifamoal — Sat, 26 Sep 2026 18:55:52 GMT

The WiFi works in some rooms upstairs but is not working at all downstairs I have got sky booster downstairs which used to work perfectly but three days ago stopped working completely I tried to switch off and on but the issue still there

Re: No connection

caesarome — Sat, 26 Sep 2026 19:20:57 GMT

@Haifamoal

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No wifif connection

caesarome — Sat, 26 Sep 2026 19:22:10 GMT

@Haifamoal

Where is your broadband hub located, upstairs or downstairs as the booster needs to be halfway between it and the rooms you have no connection in.

Re: No wifif connection

Haifamoal — Sat, 26 Sep 2026 20:36:38 GMT

The booster is downstairs, it used to work perfectly as it should for 2 years but suddenly stopped working two days ago

Re: No wifif connection

Me134 — Sun, 27 Sep 2026 06:29:52 GMT

@Haifamoal wrote:
The booster is downstairs, it used to work perfectly as it should for 2 years but suddenly stopped working two days ago

And where is the main hub? Try plugging the booster into a different socket but in the same room as the main hub, if no success you'll need to contact Sky for a replacement.

Phone or chat with Sky directly. Either 150 on a Sky broadband landline/Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky