https://helpforum.sky.com/t5/Broadband/Openreach-FTTP-Database-Error-CBT-on-pole-for-12-months/m-p/5379412#M594842 <P>Hello, I am trying to upgrade to Full Fibre but my address is stuck in a database error. A physical Openreach CBT box has been mounted on my telephone pole for over a year. However, the BT Wholesale checker still reports "FTTP is not available" (Kintbury exchange, Cabinet 6). Could a Sky Community Moderator please help escalate this and raise an <STRONG>ORDI (Openreach Data Integrity) dispute ticket</STRONG> to get Openreach to manually review the status of my address? Thank you.</P> Fri, 25 Sep 2026 12:34:44 GMT Burty1982 2026-09-25T12:34:44Z https://helpforum.sky.com/t5/Broadband/Openreach-FTTP-Database-Error-CBT-on-pole-for-12-months/m-p/5379412#M594842 <P>Hello, I am trying to upgrade to Full Fibre but my address is stuck in a database error. A physical Openreach CBT box has been mounted on my telephone pole for over a year. However, the BT Wholesale checker still reports "FTTP is not available" (Kintbury exchange, Cabinet 6). Could a Sky Community Moderator please help escalate this and raise an <STRONG>ORDI (Openreach Data Integrity) dispute ticket</STRONG> to get Openreach to manually review the status of my address? Thank you.</P> Fri, 25 Sep 2026 12:34:44 GMT https://helpforum.sky.com/t5/Broadband/Openreach-FTTP-Database-Error-CBT-on-pole-for-12-months/m-p/5379412#M594842 Burty1982 2026-09-25T12:34:44Z https://helpforum.sky.com/t5/Broadband/Openreach-FTTP-Database-Error-CBT-on-pole-for-12-months/m-p/5380071#M594944 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4792002">@Burty1982</a></SPAN>, welcome to the Community Forum. Sorry to see that you've been experiencing issues with upgrading to Full Fibre. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sat, 26 Sep 2026 08:54:42 GMT https://helpforum.sky.com/t5/Broadband/Openreach-FTTP-Database-Error-CBT-on-pole-for-12-months/m-p/5380071#M594944 Coley-W95 2026-09-26T08:54:42Z https://helpforum.sky.com/t5/Broadband/Openreach-FTTP-Database-Error-CBT-on-pole-for-12-months/m-p/5380081#M594946 <P>Thanks. Where will I see the bubble?</P> Sat, 26 Sep 2026 09:05:02 GMT https://helpforum.sky.com/t5/Broadband/Openreach-FTTP-Database-Error-CBT-on-pole-for-12-months/m-p/5380081#M594946 Burty1982 2026-09-26T09:05:02Z https://helpforum.sky.com/t5/Broadband/Openreach-FTTP-Database-Error-CBT-on-pole-for-12-months/m-p/5380091#M594948 <P>You're welcome. You should see a colourful message bubble icon at the bottom left hand side of your screen. Make sure that your settings are updated to receive private messages on the forum.&nbsp;</P> Sat, 26 Sep 2026 09:17:12 GMT https://helpforum.sky.com/t5/Broadband/Openreach-FTTP-Database-Error-CBT-on-pole-for-12-months/m-p/5380091#M594948 Coley-W95 2026-09-26T09:17:12Z https://helpforum.sky.com/t5/Broadband/Openreach-FTTP-Database-Error-CBT-on-pole-for-12-months/m-p/5381619#M595266 <P>Message told me to call tech support to get the ORDI raised but tech support have no clue and just want ended up putting the phone down. Will be dumping sky when my contract ends that's for sure <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span>&nbsp;</P> Mon, 28 Sep 2026 13:53:53 GMT https://helpforum.sky.com/t5/Broadband/Openreach-FTTP-Database-Error-CBT-on-pole-for-12-months/m-p/5381619#M595266 Burty1982 2026-09-28T13:53:53Z