topic Re: Red light on hub in Broadband

Red light on hub

Alison3br — Thu, 24 Sep 2026 16:52:18 GMT

My wifi was working and the diagnostics are showing no issues but the red light is on the hub and my devices are saying "no internet connection"

Re: Red light on hub

GD1 — Thu, 24 Sep 2026 16:58:44 GMT

@Alison3br First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Red light on hub

Alison3br — Thu, 24 Sep 2026 19:21:32 GMT

Thanks so much. I feel like such a dork. I thought I was chatting with a bot not posting in a forum. My mum has dementia and gets really upset if anything changes so I was in a flap. I appreciate you taking the time. It's working again now: all is calm. Thanks again