Wifi is not that fast

Rivaldo — Mon, 21 Sep 2026 17:25:38 GMT

My Wi-Fi is very slow. When I connect my phone to the Wi-Fi, I often can't use social media apps properly because they don't load or take a very long time. The router also doesn't seem to be working properly. Please can you check my connection and help fix the issue?

Re: Wifi is not that fast

LauraMac38 — Tue, 22 Sep 2026 12:02:21 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Wifi is not that fast in Broadband

Wifi is not that fast

Re: Wifi is not that fast