topic Re: Credit Refund in Broadband

Credit Refund

MartaNadales — Mon, 21 Sep 2026 17:17:57 GMT

Hi Team, could you please arrange a refund of the 50euro credit on my account please. Best regards,

Marta

Re: Credit Refund

Daniel0210 — Mon, 21 Sep 2026 17:32:20 GMT

@MartaNadales
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

What's the credit for please?

Re: Credit Refund

MartaNadales — Mon, 21 Sep 2026 17:35:29 GMT

Hi, after closing my broadband account there is a credit left on my account. I thought it would be automatically refunded but its been quite some time now. Any help would be appreciated

Re: Credit Refund

Daniel0210 — Mon, 21 Sep 2026 17:37:47 GMT

@MartaNadales
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

You will need to call Sky Ireland I'm afraid. We can't escalate this to the Community Messaging Team.

Re: Credit Refund

MartaNadales — Mon, 21 Sep 2026 17:39:36 GMT

Okay thanks, its been more than 6 weeks now.

Re: Credit Refund

Daniel0210 — Mon, 21 Sep 2026 17:52:03 GMT

@MartaNadales

Sky Ireland should be able to refund it within 3-5 WORKING days (longer if you've cancelled your payment method).