topic Re: Problem joining Sky Broadband in Broadband

Problem joining Sky Broadband

BigDoc1 — Mon, 21 Sep 2026 09:14:25 GMT

I have been trying to buy Sky Broadband, for my elderly aunt, since Saturday but keep getting a "Sorry we are having technical difficulties" message. Same again this morning. Have tried ringing - on Saturday was told to wait 48 hours! Tried again today but no joy. Spoke to another agent by telephone but was told I can't buy broadband over the telephone unless I add additional services but to keep trying online!! Hardly a great introduction to Sky!!!

Re: Problem joining Sky Broadband

caesarome — Mon, 21 Sep 2026 09:18:34 GMT

@BigDoc1

What additional services did they want you to order as they shouldn't have been the case as far as I am aware as you should be able to have broadband and talk without a TV service so you might want to try one more time.

Re: Problem joining Sky Broadband

BigDoc1 — Mon, 21 Sep 2026 16:56:16 GMT

I was advised that I needed to purchase television or mobile services to be able to purchase a broadband package over the telephone.

Ive just tried to get broadband online again just now to no avail!