https://helpforum.sky.com/t5/Broadband/Unauthorised-Cancellation/m-p/5375781#M594218 <P>Hi. Has anyone recently experienced a sudden unauthorised cancellation of broadband ?&nbsp; I've been told today that a 3rd party has cancelled by broadband or suggesting I cancelled online. I decided no such thing. Sky have closed my landline and are refusing compensation.&nbsp; I am really concerned about account security and no-one is taking me seriously.</P><P>All comments welcome.</P> Mon, 21 Sep 2026 14:09:08 GMT Jen2492 2026-09-21T14:09:08Z https://helpforum.sky.com/t5/Broadband/Unauthorised-Cancellation/m-p/5375781#M594218 <P>Hi. Has anyone recently experienced a sudden unauthorised cancellation of broadband ?&nbsp; I've been told today that a 3rd party has cancelled by broadband or suggesting I cancelled online. I decided no such thing. Sky have closed my landline and are refusing compensation.&nbsp; I am really concerned about account security and no-one is taking me seriously.</P><P>All comments welcome.</P> Mon, 21 Sep 2026 14:09:08 GMT https://helpforum.sky.com/t5/Broadband/Unauthorised-Cancellation/m-p/5375781#M594218 Jen2492 2026-09-21T14:09:08Z https://helpforum.sky.com/t5/Broadband/Unauthorised-Cancellation/m-p/5375792#M594220 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4788519">@Jen2492</a>&nbsp;</P> <P><SPAN>This pops up from time to time, usually when someone has submitted a request for service with another provider and have provided an incorrect house number or postcode.</SPAN></P> <P>&nbsp;</P> <P><SPAN>You will need to contact Sky to stop the cancellation asap. If they've already stopped your landline that suggests this was all started weeks ago.&nbsp;</SPAN></P> Mon, 21 Sep 2026 14:17:07 GMT https://helpforum.sky.com/t5/Broadband/Unauthorised-Cancellation/m-p/5375792#M594220 Daniel0210 2026-09-21T14:17:07Z