topic Re: Live Chat in Broadband

Live Chat

nix005 — Mon, 21 Sep 2026 13:29:32 GMT

I have been checking every day for the last 2 weeks seeing if i can use the sky's live chat feature to try to sort out a few issues ive been having since ive got the wifi as the bot hasnt been helpful to me. Does anyone know why it has been unavailable the entire time ive been trying to sort these issues out?

Re: Live Chat

Daniel0210 — Mon, 21 Sep 2026 13:44:25 GMT

@nix005

Is there a reason you can't call Sky (free from your Sky Talk landline by dialling 150 if it's still working)?

Re: Live Chat

nix005 — Mon, 21 Sep 2026 13:47:51 GMT

Its just really inconvenient for me, and because of the issues with sky, phone calls are difficult to maintain due to the wifi, and no network where i live

Re: Live Chat

Daniel0210 — Mon, 21 Sep 2026 13:49:52 GMT

@nix005
These are the current methods available for contacting Sky. Depending on the reason for making contact some will be more appropriate than others.

🟢📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you’re a Sky Broadband customer. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

♦️Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

Re: Live Chat

nix005 — Mon, 21 Sep 2026 13:55:18 GMT

Is the live messaging service not available anymore?