topic Re: Waiting time in Broadband

Waiting time

Nel1444 — Mon, 21 Sep 2026 09:31:27 GMT

Having to wait 6 weeks for broadband to be installed why is this ?

Re: Waiting time

Daniel0210 — Mon, 21 Sep 2026 09:41:39 GMT

@Nel1444
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

What have Sky said about the delay? Outside work needing to be completed first is a possibility.

Re: Waiting time

Nel1444 — Mon, 21 Sep 2026 10:03:53 GMT

I phoned and was told they didn't know why it was such a wait time was just told an engineer will come to my house on the date given

Re: Waiting time

Highlinder — Mon, 21 Sep 2026 11:39:19 GMT

@Nel1444 Is this a full install of fibre broadband? Is there outside work that needs done first?

Re: Waiting time

Nel1444 — Mon, 21 Sep 2026 11:43:21 GMT

Yeah full fibre installation. I'm not sure if work outside needs to be done

Re: Waiting time

Highlinder — Mon, 21 Sep 2026 11:46:46 GMT

@Nel1444 You can look on your order it will tell you what next steps are, once that work is done then the order goes to the next part of the install.

Re: Waiting time

Nel1444 — Mon, 21 Sep 2026 12:39:01 GMT

Just says waiting on engineers visit which isn't until 30th October

Re: Waiting time

Chrisee — Mon, 21 Sep 2026 13:05:51 GMT

@Nel1444 generally the longer delays are on jobs that require some preparation work. This isnt that unusual if the supply is underground and can involve a number of steps. You can get an ideacif you enter your full address into this checker Openreach Checker

If you want help,understanding the output post a screenshot of the full table and the first three lines on the notes sfter removing thecreferencecto your address