topic Re: Conflict between EA FC27 and Sky Broadband in Broadband

bad ping ea fc

louie2345678 — Fri, 18 Sep 2026 22:52:15 GMT

Hi, I'm having a routing/latency issue specifically when connecting to EA SPORTS FC 27.

My PC is connected by Ethernet. My normal internet latency is very good: I get around 8 ms average to 1.1.1.1 with 0% packet loss.

However, EA's Connection Quality Report shows:
• Connection Score: 75
• Ping: 64.96 ms
• Jitter: 4.47 ms
• Packet loss: 0.05%

FC 27 consistently gives me around 60–80 ms ping before and during matches.

I also ran a traceroute to an EA endpoint. The route is around 4–7 ms through the initial Sky hops, then jumps to around 84 ms when it reaches the Zayo network in London and subsequently routes through the US.

This only happens with FC/EA. Other games have good ping, and I previously got around 10 ms on FC when playing on Xbox using the same Sky connection. I also once got around 10 ms on FC on this PC, but it has been around 60–80 ms ever since.

Could you please check whether there is a routing/peering issue between my Sky connection and EA's game servers/data centres, rather than just checking my general broadband speed?

Re: bad ping ea fc

Chrisee — Sat, 19 Sep 2026 03:28:18 GMT

@louie2345678 you are not speaking to Sky when posting in this forum but even if you were customer services would be unable to action your request. Response times on US based servers will vary and are not something Sky will ever guarantee in practice. If you want that level of support you are with the wrong ISP.

Given the amount of traffic for the new release are you 100% sure the issue is down to Sky notEA whose track record on new releases is far from great?

Conflict between EA FC27 and Sky Broadband

CRP — Sun, 20 Sep 2026 13:21:47 GMT

Hello,

For around 6 months, there have been issues with people who play EA FC with Sky broadband. The issue is the game constantly freezes, meaning you have to restart the game, only for it to freeze again, and again, and again.

So the new FC27 is out now, and we are having the exact same issues, but its even worse now. A £100 game is game is unplayable.

The EA community managers are saying its a Sky Broadband issue and not an EA issue.

Is anyone else having the same problems? There are many on the EA forums complaining about it but Sky make out like they don't know about the issue and EA just blame Sky.

NOTE: Other games on other network providers are having no issues, its just Sky Broadbans users.

And advice?

Re: Conflict between EA FC27 and Sky Broadband

Boeyjee — Sun, 20 Sep 2026 18:17:12 GMT

Exactly the same issue here, thrown out of matches and menus constantly freezing requiring a game restart. Whatever the problem is it's a momentary block on communication between the game and the network that no other game suffers from.

Re: Conflict between EA FC27 and Sky Broadband

Sharcuk — Sun, 20 Sep 2026 18:40:48 GMT

@CRP wrote:
Hello,

For around 6 months, there have been issues with people who play EA FC with Sky broadband. The issue is the game constantly freezes, meaning you have to restart the game, only for it to freeze again, and again, and again.

So the new FC27 is out now, and we are having the exact same issues, but its even worse now. A £100 game is game is unplayable.

The EA community managers are saying its a Sky Broadband issue and not an EA issue.

Is anyone else having the same problems? There are many on the EA forums complaining about it but Sky make out like they don't know about the issue and EA just blame Sky.

NOTE: Other games on other network providers are having no issues, its just Sky Broadbans users.

And advice?

If other games are having no issues, what makes you think it is a Sky issue and not a problem with the game itself?

Re: Conflict between EA FC27 and Sky Broadband

CRP — Sun, 20 Sep 2026 19:34:42 GMT

Because it's only impacting Sky broadband users, there are many threads on it in the EA forums. The game works fine for all other ISP.

Re: Conflict between EA FC27 and Sky Broadband

CRP — Sun, 20 Sep 2026 19:36:39 GMT

@Boeyjee Have you spoken to Sky about it? It started in the last 5 or so months of FC26, thought it would be fixed by FC27 but its worse. Seems the only solution is to stop playing or change ISP, but then, I imagine that will end up causing issues with Sky Q and the multiple mini boxes.

Re: Conflict between EA FC27 and Sky Broadband

TimmyBGood — Sun, 20 Sep 2026 19:51:15 GMT

@CRP wrote:

I imagine that will end up causing issues with Sky Q and the multiple mini boxes.

Sky Q is not limited to Sky broadband..

Re: Conflict between EA FC27 and Sky Broadband

CRP — Sun, 20 Sep 2026 20:01:50 GMT

It's not, but i've read a lot of stories about Sky Q and mini boxes having issues with other ISP if working off wi fi. If it was just me, I'd change service providers.

Re: Conflict between EA FC27 and Sky Broadband

Boeyjee — Sun, 20 Sep 2026 23:34:20 GMT

Funny you say that mate because I've switched ISPs this evening after it got even worse. Hopefully a few vote with their feet and it gets sorted.

Re: bad ping ea fc

Me134 — Mon, 21 Sep 2026 13:19:50 GMT

@louie2345678 wrote:
Hi, I'm having a routing/latency issue specifically when connecting to EA SPORTS FC 27.
My PC is connected by Ethernet. My normal internet latency is very good: I get around 8 ms average to 1.1.1.1 with 0% packet loss.
However, EA's Connection Quality Report shows:
• Connection Score: 75
• Ping: 64.96 ms
• Jitter: 4.47 ms
• Packet loss: 0.05%
FC 27 consistently gives me around 60–80 ms ping before and during matches.
I also ran a traceroute to an EA endpoint. The route is around 4–7 ms through the initial Sky hops, then jumps to around 84 ms when it reaches the Zayo network in London and subsequently routes through the US.
This only happens with FC/EA. Other games have good ping, and I previously got around 10 ms on FC when playing on Xbox using the same Sky connection. I also once got around 10 ms on FC on this PC, but it has been around 60–80 ms ever since.
Could you please check whether there is a routing/peering issue between my Sky connection and EA's game servers/data centres, rather than just checking my general broadband speed?

If you have a VPN, try setting it to London and see if that makes a difference.

Re: Conflict between EA FC27 and Sky Broadband

Sollicitus — Mon, 21 Sep 2026 13:25:20 GMT

This isn't the first time this has happened with a particular ISP.

a similar problem occurred in 2012 with Fifa 12 and Virgin Broadband, where only people with that ISP disconnected at the end of their games, it was only addressed after a watchdog got involved.

It was found to be due to the particular virgin router.

Not assuming this is the same situation again, but not the first of its kind either, I'm also having the exact same issue, and no issues anywhere else, broadband flawless otherwise.

Re: Conflict between EA FC27 and Sky Broadband

CRP — Mon, 21 Sep 2026 17:02:43 GMT

@Boeyjee Who did you switch to? I'm looking at EE but reading that it doesn't always work well with Sky Q. Could just be for a rare few though.

Re: Conflict between EA FC27 and Sky Broadband

CRP — Mon, 21 Sep 2026 17:04:38 GMT

@Sollicitus Good to know. The EA community managers are being very quite on the EA forums, people are really getting annoyed. What's your plan? Switch ISP or just hope it improves somewhere down the line?

Re: Conflict between EA FC27 and Sky Broadband

Sollicitus — Mon, 21 Sep 2026 17:52:53 GMT

Will hold out for the first patch, if not I have 2 months left on my contract and was leaving anyway due to the price hikes, which is a shame as the broadband has been great otherwise

Re: Conflict between EA FC27 and Sky Broadband

CRP — Mon, 21 Sep 2026 18:29:59 GMT

@Sollicitus Not sure I can. I'm getting disconnected during games. Its one thing having it freeze in the menus, SBCs, opening packs, but disconnecting you from games and then it impacting your 'did not finish modifier'.... that's the final straw.

Re: Conflict between EA FC27 and Sky Broadband

Sollicitus — Mon, 21 Sep 2026 21:11:54 GMT

Someone mentioned logging into the Router and enabling UPNP in advanced settings, and I've just played two games at 8ms and haven't crashed yet, maybe that's the fix ?

Re: Conflict between EA FC27 and Sky Broadband

CRP — Mon, 21 Sep 2026 21:14:19 GMT

Let me know how it goes after a day or two. Heard they aren't bringing a patch out for a while.... and I doubt the patch will fix the issue anyway seeing as its carried on from FC26 and into a whole new game.

Re: Conflict between EA FC27 and Sky Broadband

Chrisee — Tue, 22 Sep 2026 05:46:16 GMT

To ensble UPnP on a white Sky hub follow these instructions UPnP set up

Re: bad ping ea fc

Ja192 — Tue, 22 Sep 2026 10:14:56 GMT

The fix is having UPNP enabled. After reading up on on it, apparently puts your network at risk. I'm not very tech savvy myself so I sure how unsafe it is. But yes, the only fix for FC crashing and freezing is having UPNP enabled