topic Re: Free Norton 360 in Broadband

Free Norton 360

Rob+Hart — Thu, 11 Dec 2025 15:59:02 GMT

When I try to sign up for free 12 month Norton 360, I am getting a message 'You have already reached the maximum enrolment's allowed. Any idea how I can sort this. Customer services, when I can speak to anyone, have no idea. Norton refer me back to Sky.

Re: Free Norton 360

GD1 — Fri, 12 Dec 2025 09:53:34 GMT

@Rob+Hart Did you follow all the steps to activate Norton as per ths:

How do I redeem my free trial?

Only Sky Broadband and/or Sky Mobile customers who are signed up to Sky VIP can redeem this free trial. Please follow the below steps:

Open your My Sky app then select VIP. Scroll down through your rewards to find the offer.
Enter your details then select Redeem Now.
On the Norton website, enter your details then select Next to go to your order summary, where you’ll need to do your final steps before selecting Agree and Pay now. Remember: You won’t be charged until your one-year free trial is up.
Check your emails and set up a password for the Norton portal.
Sign into the Norton portal with your email address and password then download Norton Endpoint Protection and Enable Scam Protection.

Have you tried all the help guides here https://support.norton.com/sp/en/gb/home/current/contact?inid=support-homepage_moresupportoptions-contactus

Re: Free Norton 360

Rob+Hart — Fri, 12 Dec 2025 10:36:47 GMT

When I have followed all the steps, I get a pop up saying, ' This special offer is for members only' and a message saying ' You have reached the maximum enrolments allowed'. I contacted Norton, and after an age and countless questions, their operator said I need to get a product key from Sky. Getting through to a human at Sky is almost impossible. The virtual assistant just wants to refer me to the online help.

Re: Free Norton 360

Akay12 — Sat, 25 Jul 2026 11:40:59 GMT

Did you manage to sort this out?

Re: Free Norton 360

Rob+Hart — Fri, 14 Aug 2026 19:32:56 GMT

No. Even after complaints Sky were unable to help me or suggest any way to make progress. I actually tried again a few days ago. Exactly the same outcome.. Strange way to run a service. For a communications company, Sky are really poor in their communications.

Re: Free Norton 360

Lindy000 — Sun, 20 Sep 2026 14:58:25 GMT

I'm having same problem, I need the Sky free Norton code re setting. I've been passed around 3 departments, nothing happened, I called another day, chap said he'd call me back if it cuts off, it did he probably Hung up, called again they're going to raise a ticket heard nothing. Please help.

Re: Free Norton 360

Chrisee — Sun, 20 Sep 2026 17:26:15 GMT

@Lindy000 this offer really finished some years ago but the links sre still live presumably because some customers who signed up years ago are still using it.

In practicecthe whole internet secirity msrket has changed as operating systems became morecsecurecand risks now are promarily from phishing where usersxsrectricked into downloading mslware. This means therecarecfar cheaper and more effective solutions than Norton which is somewhat of a resource hog. I suggest you shop around and read a few reviews. Bit defender works well for me.

Re: Free Norton 360

TimmyBGood — Sun, 20 Sep 2026 18:46:23 GMT

@Chrisee wrote:

@Lindy000 this offer really finished some years ago but the links sre still live presumably because some customers who signed up years ago are still using it.

That was McAfee.

The Norton offer is a relatively recent thing, and apparently ongoing.

https://www.sky.com/help/articles/sky-vip-norton-36-deluxe-free-trial

Re: Free Norton 360

Chrisee — Mon, 21 Sep 2026 06:32:31 GMT

@TimmyBGood Inknow but the Norton offervhas been showing up,as oversold for sometime as well.

Re: Free Norton 360

JanetD — Mon, 21 Sep 2026 11:08:31 GMT

Just wondered if the OP or anyone else had success with the Norton sign-up process.

I followed the redemption process but at the final stage when you enter your payment details (presumably required in case you decide to extend the subscription beyond the trial period) I entered the wrong CVC number for my credit card (my mistake). That caused the redemption process to fail. When I went back to try it again I got the "You have already reached the maximum enrolments allowed" message and it no longer offers the free trial. Obviously the system thinks I have previously signed up successfully and my "enrollment token" has expired.

Can anyone help please?

Re: Free Norton 360

Akay12 — Mon, 21 Sep 2026 20:15:35 GMT

Nope. Sky were not helpful. Norton were not helpful. Ive spent way too much of my time where it is not reasonable trying to sort this out. I got passed from department to department to department, repeating the issue. Let me know if anyone gets anywhere. Good luck all.