topic Re: Openreach Old Box in Broadband

Openreach Old Box

Ian8836 — Sat, 19 Sep 2026 08:00:34 GMT

I had full-fibre installed yesterday by Openreach. They moved the outside box rendering the existing one redundant. However the old box was left like the attached picture. Previously there was capping over the hole where the wire entered the property. Is this acceptable to leave it like this? That big exposed hole into the house surely isn't good?

Re: Openreach Old Box

Cardel — Sun, 20 Sep 2026 09:49:54 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Openreach Old Box

Tommy2 — Sun, 20 Sep 2026 10:34:31 GMT

Ideally the hole should be covered, im a bit confiused tho is that Openreach CSP now redundant ? and where is the cable that comes in

Re: Openreach Old Box

Ian8836 — Sun, 20 Sep 2026 11:43:08 GMT

Yes that one is now redundant. They installed a new CSP on a different wall because of where I wanted the ONT and they only had certain length of cable.

This is the wider shot. The wire at the bottom goes into the new CSP.

Re: Openreach Old Box

Tommy2 — Sun, 20 Sep 2026 15:19:36 GMT

Thank you for explaining, I am a bit suprised that Openreach didnt remove the redundnat one and fill in holes, I would recommend that you contact them and./or Sky and ask for this to be done.