topic Re: New customer system down in Broadband

New customer system down

SPB1940 — Sat, 19 Sep 2026 13:56:23 GMT

Joined 3 days ago. Lost broadband and other services due to a red light on the ONT. Went through the fault finding and booked engineer visit for this morning. No one turned up. Contact sky apparently the order wasn't sent to city fibre.. so sky rearranged for pm today. Still no contact or confirmation, on the visit. This is for a 87 yr old lady who lives alone and needs the phone for contact and TV for entertainment..... So far it's not a good start from sky who promised to be better than virgin.. appalling they can't contact city fibre , there contractors to get someone out to fix there faults.. disgusting..

Re: New customer system down

Daniel0210 — Sat, 19 Sep 2026 14:02:43 GMT

Hi @SPB1940
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

If this is for an individual fault and not a major widespread issue, as far as I know Openreach don't work on these at a weekend and presumably it's the same with City Fibre.

Re: New customer system down

SPB1940 — Sat, 19 Sep 2026 14:16:35 GMT

Thanks , thought it was too good to be true. So why did sky let us book an appointment.. and when I called why did they try and book a time slots and they'll me someone will definitely be here today?