WiFi isn’t working

Aim5 — Sat, 19 Sep 2026 12:18:34 GMT

Orange light on the box

Re: WiFi isn’t working

Daniel0210 — Sat, 19 Sep 2026 12:33:53 GMT

@Aim5

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi isn’t working

caesarome — Sat, 19 Sep 2026 12:39:29 GMT

@Aim5

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic WiFi isn’t working in Broadband

WiFi isn’t working

Re: WiFi isn’t working

Re: WiFi isn’t working