topic Broadband Max router to be returned in Broadband

Broadband Max router to be returned

Mahmud1 — Fri, 18 Sep 2026 21:32:01 GMT

Hi all,

i have been waiting for sky to send me a return label but they have not and now im

getting charged £53! What should i do

the box is waiting and has not been opened!

Re: Broadband Max router to be returned

Chrisee — Sat, 19 Sep 2026 03:16:23 GMT

@Mahmud1 See https://www.sky.com/help/articles/return-tv-broadband as that explains what to do

Re: Broadband Max router to be returned

Daniel0210 — Sat, 19 Sep 2026 03:33:09 GMT

@Mahmud1
Any return packaging sent out should show on your account
https://www.sky.com/ordertracking

It’s important that you keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.