https://helpforum.sky.com/t5/Broadband/AI-Bot/m-p/5373882#M593880 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4786426">@SkyTv2026</a>&nbsp;<BR />If you are new to the forum then welcome to the Community which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t actually talking to Sky by posting on here. <BR /><BR /></P> <P><SPAN>All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.&nbsp;</SPAN></P> Fri, 18 Sep 2026 17:14:28 GMT Daniel0210 2026-09-18T17:14:28Z https://helpforum.sky.com/t5/Broadband/AI-Bot/m-p/5373846#M593878 <P>AI Call agent is dumb as hell. Agent doesn't not answer or put through to right person. 27 plus years Sky customer and shambolic trying to actually get through to a human to give sky more money and upgrade again. This has made up my mind never again.</P> Fri, 18 Sep 2026 16:46:23 GMT https://helpforum.sky.com/t5/Broadband/AI-Bot/m-p/5373846#M593878 SkyTv2026 2026-09-18T16:46:23Z https://helpforum.sky.com/t5/Broadband/AI-Bot/m-p/5373882#M593880 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4786426">@SkyTv2026</a>&nbsp;<BR />If you are new to the forum then welcome to the Community which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t actually talking to Sky by posting on here. <BR /><BR /></P> <P><SPAN>All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.&nbsp;</SPAN></P> Fri, 18 Sep 2026 17:14:28 GMT https://helpforum.sky.com/t5/Broadband/AI-Bot/m-p/5373882#M593880 Daniel0210 2026-09-18T17:14:28Z