topic Re: Yet more issues in Broadband

Yet more issues

kellycarswell — Fri, 18 Sep 2026 12:17:10 GMT

So about a month after the last 6 day Fibre outage... wake up this morning to see im without Fibre again... this time with a nice red light on the LOS indicator on the openreach box.

Of course ive done all the troubleshooting and advice, and of course i cant speak to a real human. Been down since 1:30am according to the app. All these issues have started since upgrading to the top band of fibre.

Re: Yet more issues

caesarome — Fri, 18 Sep 2026 12:24:19 GMT

@kellycarswell

What was the result of the line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Yet more issues

kellycarswell — Fri, 18 Sep 2026 12:30:07 GMT

No connection to the hub... lets fix it...

Run through all the light checking...tests the broadband...

"OOps that didnt work, we are having some problems and our tests are not available"..... and has been like this since about 7am