https://helpforum.sky.com/t5/Broadband/Router-issues/m-p/5373481#M593825 <P>Hi,&nbsp;</P><P>The SKY router for internet has dropped. I've gone onto mt sky-ID account to carry out checks and it's telling me there isn't an issue?&nbsp;<BR /><BR /></P><P>the internet light isn't even there and I've reset it twice now. I'm working fr home so need a secure line for the kind of work I do&nbsp;</P> Fri, 18 Sep 2026 12:09:17 GMT Lucy773 2026-09-18T12:09:17Z https://helpforum.sky.com/t5/Broadband/Router-issues/m-p/5373481#M593825 <P>Hi,&nbsp;</P><P>The SKY router for internet has dropped. I've gone onto mt sky-ID account to carry out checks and it's telling me there isn't an issue?&nbsp;<BR /><BR /></P><P>the internet light isn't even there and I've reset it twice now. I'm working fr home so need a secure line for the kind of work I do&nbsp;</P> Fri, 18 Sep 2026 12:09:17 GMT https://helpforum.sky.com/t5/Broadband/Router-issues/m-p/5373481#M593825 Lucy773 2026-09-18T12:09:17Z https://helpforum.sky.com/t5/Broadband/Router-issues/m-p/5373506#M593828 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4786098">@Lucy773</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 18 Sep 2026 12:25:01 GMT https://helpforum.sky.com/t5/Broadband/Router-issues/m-p/5373506#M593828 caesarome 2026-09-18T12:25:01Z