topic Re: Poor service in Broadband

Poor service

thebiker900 — Fri, 18 Sep 2026 10:49:20 GMT

We had a scheduled appointment on 17th Sept between 1300-1800 for an upgrad to Fibre.

Waited around all afternooon - no one showed up and at 1730 checked the app and the appoinment had been cancelled with no message/call.

Now cannot find out what is going on.

VERY POOR SERVICE SKY/OPENREACH.

Re: Poor service

Daniel0210 — Fri, 18 Sep 2026 11:25:54 GMT

@thebiker900

Earlier appointments may have overrun. Give Sky a call to ask if they have an update. Dial 150 from your Sky Talk landline.

Re: Poor service

thebiker900 — Fri, 18 Sep 2026 11:31:42 GMT

But no communication is just poor service - they trying to use the chat option on the app is saying no one available even though it is supposed to be open.

Poor customer service

Re: Poor service

Daniel0210 — Fri, 18 Sep 2026 11:33:00 GMT

@thebiker900

As suggested earlier give them a call.