topic Re: Wifi keeps dropping in Broadband

Wifi keeps dropping

Noob — Thu, 17 Sep 2026 08:16:23 GMT

We switched to Sky a couple of weeks ago. The test picks up a 'poor' connection to the streaming puck but that works fine. The WiFi however is a different matter. It keeps dropping out. We received a Booster yesterday so hoping that will help at the back of the house. My phone was slow to load when sitting there this morning though. My wife is using Skype on a call literally 1m from the router and her connection keeps stalling or dropping out. Ideas? Kind Regards

Re: Wifi keeps dropping

Allan95 — Fri, 18 Sep 2026 07:39:56 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141