https://helpforum.sky.com/t5/Broadband/Poor-service/m-p/5373089#M593752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4785701">@Ronlark</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 17 Sep 2026 21:16:33 GMT caesarome 2026-09-17T21:16:33Z https://helpforum.sky.com/t5/Broadband/Poor-service/m-p/5373083#M593750 <P>Engineer fitted ultra today now no broadband connection shouldn't be allowed to leave without checking terrible service&nbsp;</P> Thu, 17 Sep 2026 21:05:41 GMT https://helpforum.sky.com/t5/Broadband/Poor-service/m-p/5373083#M593750 Ronlark 2026-09-17T21:05:41Z https://helpforum.sky.com/t5/Broadband/Poor-service/m-p/5373089#M593752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4785701">@Ronlark</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 17 Sep 2026 21:16:33 GMT https://helpforum.sky.com/t5/Broadband/Poor-service/m-p/5373089#M593752 caesarome 2026-09-17T21:16:33Z