topic Re: Engender did come yet in Broadband

Engender did come yet

Gardenia — Thu, 17 Sep 2026 11:54:20 GMT

I would like to know what time the engineers come , a guy came with out any ID say he was the engineer but I didn't believe,

Re: Engender did come yet

TimmyBGood — Thu, 17 Sep 2026 12:08:16 GMT

@Gardenia wrote:

a guy came with out any ID say he was the engineer but I didn't believe,

For broadband, an 'engineer' may well not be Sky personnel. It's much more likely they are employed by Openreach, or will be an Openreach subcontractor from Kelly, Quins or another company.

In my experience, subcontractors are not particularly good at producing ID and their clothing/van may or may not be branded.

Re: Engender did come yet

Daniel0210 — Thu, 17 Sep 2026 12:04:27 GMT

@Gardenia wrote:

I would like to know what time the engineers come ,

Hi @Gardenia
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

🔹

As customer we won't know when an engineer is likely to attend / return.

Re: Engender did come yet

GD1 — Thu, 17 Sep 2026 12:06:27 GMT

@Gardenia wrote:

Hi

I would like to know what time the engineers come , a guy came with out any ID say he was the engineer but I didn't believe,

If it was the engineer and you turned them away then you've essentially failed the appointment and will have to reschedule it which may be a few more days and could cost you £25 missed appointment fee.