topic Re: No broadband in Broadband

No broadband

Marie-g — Thu, 17 Sep 2026 01:38:42 GMT

The broadband at my house is permanently going down. The hub continually flashes green. We have now had 2 hubs and 2 tv boxes. This service is no longer acceptable.

Re: No broadband

Chrisee — Thu, 17 Sep 2026 06:20:03 GMT

@Marie-g sounds lije there is a line issue if replacing hubs is not sorting the problem this needs checking out by Sky. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Re: No broadband

Brill+Gill — Thu, 17 Sep 2026 07:51:27 GMT

Thanks for escalating this @Chrisee. We’ve sent @Marie-g an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.