topic Re: No internet in Broadband

No internet

Anita-13 — Wed, 16 Sep 2026 23:33:11 GMT

Flashing green light and no service

Re: No internet

GD1 — Wed, 16 Sep 2026 23:36:27 GMT

@Anita-13 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#

Re: No internet

Sumeetambre — Thu, 17 Sep 2026 00:45:13 GMT

Hi no internet - impossible to get any help. The website keeps on sending to the same test connection page and it loops with no help. So frustrating. Internet dropped around 1230- I am based in Horley Surrey

Re: No internet

Daniel0210 — Thu, 17 Sep 2026 02:36:03 GMT

@Sumeetambre
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: No internet

Anita-13 — Thu, 17 Sep 2026 08:25:11 GMT

Same issue in Essex

eventually came back around 1.30am