topic No WiFi No Internet in Broadband

No WiFi No Internet

Niz1 — Tue, 15 Sep 2026 23:34:17 GMT

When you run check on sky states everything is fine which is misleading

Re: No WiFi No Internet

Xshadowhunter — Tue, 15 Sep 2026 23:37:41 GMT

mines down too in Grimsby

Re: No WiFi No Internet

Nate-8 — Tue, 15 Sep 2026 23:45:03 GMT

This is beginning to be a common occurance this is not why I expect when I pay for a service I am barley getting any all of my devices are offline and there is NO internet this needs to be addressed immediately I am so disappointed lt happens far too often and the options to speak to someone is scarce, do better sky because I am not going to pay for a service I don't receive

Re: No WiFi No Internet

Daniel0210 — Wed, 16 Sep 2026 04:30:39 GMT

All
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.