topic Re: POD issues in Broadband

POD issues

GSB123 — Mon, 14 Sep 2026 07:48:32 GMT

I have isolated the fault to my Sky Max Pod. My Sky Gigafast+ Hub provides stable internet when the Pod is unplugged. When the Pod is connected, devices associate with the Wi-Fi but eventually lose internet access while remaining connected. The My Sky app continues to report the Pod as Online. I have restarted and repositioned the Pod and tested it close to the Hub, with the same result. Please test the Pod/backhaul provisioning and replace the Max Pod if necessary.

Re: POD issues

Brill+Gill — Tue, 15 Sep 2026 08:26:26 GMT

Hi @GSB123, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141