topic Re: No internet in Broadband

No internet

Lauren307 — Mon, 14 Sep 2026 17:09:48 GMT

I’ve reset my hub loads and still no internet connection

Re: No internet

GD1 — Mon, 14 Sep 2026 17:11:59 GMT

@Lauren307 Is this a new install?

Re: No internet

Lauren307 — Mon, 14 Sep 2026 17:13:00 GMT

No had it ages

Re: No internet

GD1 — Mon, 14 Sep 2026 17:13:46 GMT

@Lauren307 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

Daniel0210 — Mon, 14 Sep 2026 17:14:02 GMT

@Lauren307

In that case start by using this link to check if there are any broadband issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker
(this won’t necessarily identify a fault that just affects your address).

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

🔸Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

🔸Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

🔸Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

Re: No internet

Asha6 — Mon, 14 Sep 2026 17:17:00 GMT

Same here

Re: No internet

GD1 — Mon, 14 Sep 2026 17:20:10 GMT

@Asha6 wrote:

Same here

The replies apply to you also.