topic Re: Free new router in Broadband

Free new router

Crowperson — Mon, 14 Sep 2026 13:48:04 GMT

I have been contacted by a person (in person)from sky today saying we need a free router upgrade, we had to give personal information and I just want to confirm this is really from Sky or a scam?

Re: Free new router

Daniel0210 — Mon, 14 Sep 2026 13:52:04 GMT

Hi @Crowperson

If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

If it was a visit to your address it's possibly part of this

https://www.sky.com/help/articles/door-to-door-sales

Re: Free new router

caesarome — Mon, 14 Sep 2026 15:23:50 GMT

@Crowperson

What else did this person say ?

How long have you had your current router ?

Re: Free new router

TimmyBGood — Mon, 14 Sep 2026 16:33:15 GMT

@Crowperson wrote:

we need a free router upgrade

A router upgrade is only necessary if you still have a Q Hub, because those cannot carry Sky Talk Internet Calls once PSTN is switched off.

I guess it could also be a really inept doorstep sales pitch for FTTP.