topic Re: Reconnected broadband after being disconnected in Broadband

Reconnected broadband after being disconnected

Hanahoe — Mon, 14 Sep 2026 15:03:58 GMT

we had our broadband disconnected due to miss payments after I lost my bank card and didn't realise I had not set the new card up.
I rang at 8am and after making payment last night my broadband was reconnected / unblocked.
it's now 4pm and our devices are connected to the WiFi but there is no service.

Re: Reconnected broadband after being disconnected

caesarome — Mon, 14 Sep 2026 15:15:02 GMT

@Hanahoe

If you pay by a direct debit instead of a card a lost card would stop the paymentvfrom

being taken.

What lights are lit (or not£ on your broadband hub ?

Re: Reconnected broadband after being disconnected

Hanahoe — Mon, 14 Sep 2026 17:27:10 GMT

The white light is on. I rang and they told me the connection hasn't been reinstated even tho I was told this morning it was.
I then waited on the phone 15 minutes, was placed on hold and then they hung up and everytime I now ring before I've even spoke to someone the phone just gets disconnected.