https://helpforum.sky.com/t5/Broadband/Missing-ONT/m-p/5369966#M593020 <P>Thankyou, I managed to get through and they're sending someone out tomorrow to sort it.</P> Mon, 14 Sep 2026 10:03:49 GMT Skye211 2026-09-14T10:03:49Z https://helpforum.sky.com/t5/Broadband/Missing-ONT/m-p/5369913#M593005 <P>I've just bought a house and I can't find an ont inside the property. There is an external box however I cannot locate a cable inside. I have tried to contact sky via phone but I can't seem to get through to speak to an actual person</P> Mon, 14 Sep 2026 09:10:26 GMT https://helpforum.sky.com/t5/Broadband/Missing-ONT/m-p/5369913#M593005 Skye211 2026-09-14T09:10:26Z https://helpforum.sky.com/t5/Broadband/Missing-ONT/m-p/5369923#M593006 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4782443">@Skye211</a>&nbsp;</P> <P>You will need to report this to Sky but only after your service has been activated as they will then task either open reach or city fibre to come and install it for you.</P> Mon, 14 Sep 2026 09:18:52 GMT https://helpforum.sky.com/t5/Broadband/Missing-ONT/m-p/5369923#M593006 caesarome 2026-09-14T09:18:52Z https://helpforum.sky.com/t5/Broadband/Missing-ONT/m-p/5369966#M593020 <P>Thankyou, I managed to get through and they're sending someone out tomorrow to sort it.</P> Mon, 14 Sep 2026 10:03:49 GMT https://helpforum.sky.com/t5/Broadband/Missing-ONT/m-p/5369966#M593020 Skye211 2026-09-14T10:03:49Z