topic Re: WiFi not working in Broadband

WiFi not working

Wasseme — Sun, 13 Sep 2026 14:38:49 GMT

My WiFi is not working even though tests say everything is good, there's a red light on the box

Re: WiFi not working

DDixon52 — Sun, 13 Sep 2026 14:59:12 GMT

Likewise

Re: WiFi not working

GD1 — Sun, 13 Sep 2026 15:13:10 GMT

@Wasseme @DDixon52 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi not working

caesarome — Sun, 13 Sep 2026 15:13:37 GMT

@DDixon52 @Wasseme

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.