https://helpforum.sky.com/t5/Broadband/Ring-doorbell-will-not-connect-to-Sky-Max-Router/m-p/5369507#M592902 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4781857">@Colin_Cooper</a>&nbsp;unless you have an ancient Ring doorbell there is no nedd to disable the 5GHz band thry msy only use the 2.4GHz band but link to dualband SSIDs. Couple of ideas first try connecting the doorbell closer to the hub and move it to its final lcation once connected. If that doesnt work reset the unit see&nbsp;<A href="https://ring.com/gb/en/support/articles/lc4kn/reset-or-power-cycle-your-ring-device?srsltid=AfmBOor5mHrMgG0GvK8SJ6ggykgWMRx5HAz0JJIYszJO04fu7zM9X0YK" target="_blank">https://ring.com/gb/en/support/articles/lc4kn/reset-or-power-cycle-your-ring-device?srsltid=AfmBOor5mHrMgG0GvK8SJ6ggykgWMRx5HAz0JJIYszJO04fu7zM9X0YK</A></P> Sun, 13 Sep 2026 13:55:35 GMT Chrisee 2026-09-13T13:55:35Z https://helpforum.sky.com/t5/Broadband/Ring-doorbell-will-not-connect-to-Sky-Max-Router/m-p/5369421#M592882 Tried turning 5ghz off but will not connect Sun, 13 Sep 2026 11:54:48 GMT https://helpforum.sky.com/t5/Broadband/Ring-doorbell-will-not-connect-to-Sky-Max-Router/m-p/5369421#M592882 Colin_Cooper 2026-09-13T11:54:48Z https://helpforum.sky.com/t5/Broadband/Ring-doorbell-will-not-connect-to-Sky-Max-Router/m-p/5369507#M592902 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4781857">@Colin_Cooper</a>&nbsp;unless you have an ancient Ring doorbell there is no nedd to disable the 5GHz band thry msy only use the 2.4GHz band but link to dualband SSIDs. Couple of ideas first try connecting the doorbell closer to the hub and move it to its final lcation once connected. If that doesnt work reset the unit see&nbsp;<A href="https://ring.com/gb/en/support/articles/lc4kn/reset-or-power-cycle-your-ring-device?srsltid=AfmBOor5mHrMgG0GvK8SJ6ggykgWMRx5HAz0JJIYszJO04fu7zM9X0YK" target="_blank">https://ring.com/gb/en/support/articles/lc4kn/reset-or-power-cycle-your-ring-device?srsltid=AfmBOor5mHrMgG0GvK8SJ6ggykgWMRx5HAz0JJIYszJO04fu7zM9X0YK</A></P> Sun, 13 Sep 2026 13:55:35 GMT https://helpforum.sky.com/t5/Broadband/Ring-doorbell-will-not-connect-to-Sky-Max-Router/m-p/5369507#M592902 Chrisee 2026-09-13T13:55:35Z https://helpforum.sky.com/t5/Broadband/Ring-doorbell-will-not-connect-to-Sky-Max-Router/m-p/5369628#M592935 <P>I'm having the same problem since my router was changed to the white max hub , I had no problems previous to this! I've tried everything &amp; it still is problematic! Trying to contact sky is a nightmare!&nbsp;</P> Sun, 13 Sep 2026 17:08:50 GMT https://helpforum.sky.com/t5/Broadband/Ring-doorbell-will-not-connect-to-Sky-Max-Router/m-p/5369628#M592935 Jc27a 2026-09-13T17:08:50Z https://helpforum.sky.com/t5/Broadband/Ring-doorbell-will-not-connect-to-Sky-Max-Router/m-p/5372282#M593594 <P>Thanks to Chrissi my Ring doorbell is now working. It was the advice and instruction to reset the doorbell itself that clinched it. Thanks to everyone that contributed.</P> Thu, 17 Sep 2026 07:26:54 GMT https://helpforum.sky.com/t5/Broadband/Ring-doorbell-will-not-connect-to-Sky-Max-Router/m-p/5372282#M593594 Colin_Cooper 2026-09-17T07:26:54Z