Change name

GunitaJ — Sun, 13 Sep 2026 12:37:25 GMT

Hello, My current Sky contract is due to end in November, and I would like to cancel my current account and set up a new broadband account in my mother’s name. My mother receives Pension Credit, and we have recently found out that she may be eligible for a discounted broadband tariff (social tariff) because of this. Could you please explain what I need to do to: 1. Cancel my current contract when it ends in November. 2. Set up the broadband service in my mother’s name. 3. Apply for the discounted broadband tariff based on her Pension Credit. Please let me know what information or documents are required and whether there would be any additional fees or a new contract period. Thank you.

Re: Change name

SKY1992bf — Sun, 13 Sep 2026 13:50:07 GMT

@GunitaJ If you both share the same surname and live at the same address this isn't going to be possible as sky are wise to the trick of trying to cancel and sign up for new customer discounts straight away (minimum length of time before you can claim new customer discounts is 18 months)

I don't believe that there is an exemption to this when trying to claim the social tarrif

edit to clarify social tarrif only applies to existing customers not new customers

topic Re: Change name in Broadband

Change name

Re: Change name