topic Re: Broadband hasnt come back on in Broadband

Broadband hasnt come back on

Andrea1808 — Sun, 13 Sep 2026 10:45:55 GMT

Good morning. I rang Sky up this morning at 9.30 and paid bill in full. The lady I spoke to asked me to check if the broadband was working as it had been disconnected. I said yes, but it still hasnt come on. Can you please turm it back on. I have tried resetting it? Thank you.

Re: Broadband hasnt come back on

GD1 — Sun, 13 Sep 2026 10:51:05 GMT

@Andrea1808 wrote:
Good morning. I rang Sky up this morning at 9.30 and paid bill in full. The lady I spoke to asked me to check if the broadband was working as it had been disconnected. I said yes, but it still hasnt come on. Can you please turm it back on. I have tried resetting it? Thank you.

No, we are customers like you we can't turn your service back on.

Re: Broadband hasnt come back on

Chrisee — Sun, 13 Sep 2026 10:52:05 GMT

@Andrea1808 @Where a service has been suspended due to payment issues it won't be restored until the payment reaches Sky's bank which can take 24 hours or so longer over the weekend