https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5369287#M592844 <P>Nope still no internet connection, switched off at mains, left off for 5 minutes plus etc but still same issue</P> Sun, 13 Sep 2026 09:11:18 GMT Kimwilko6 2026-09-13T09:11:18Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5369100#M592806 <P>I recently missed a payment due to bank fraud activity on my account. It took a while to get this sorted as it happened while I was away on holiday. I have paid my sky bill and everything is showing as being paid with no outstanding balance and when I run the test for my internet it says everything is okay.</P><P>The box on the wall shows 3 green lights, and the router shows a white light as usual but when I try to connect with any device it does so but states no internet connection.&nbsp;<BR />is this usual in these circumstances and takes a while to come back to normal or is there coincidentally also a fault my end since returning from holiday?</P> Sat, 12 Sep 2026 19:24:24 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5369100#M592806 Kimwilko6 2026-09-12T19:24:24Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5369167#M592823 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4781529">@Kimwilko6</a>&nbsp;</P> <P>From what you have said regarding the lights it doesn't appear to be a billing issue so if you reboot your broadband hub by leaving it off for 5 minutes before powering back up do your devices now work ?</P> Sat, 12 Sep 2026 21:19:47 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5369167#M592823 caesarome 2026-09-12T21:19:47Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5369287#M592844 <P>Nope still no internet connection, switched off at mains, left off for 5 minutes plus etc but still same issue</P> Sun, 13 Sep 2026 09:11:18 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5369287#M592844 Kimwilko6 2026-09-13T09:11:18Z