topic Broadband not working. in Broadband

Broadband not working.

IanHodgkinson — Sun, 13 Sep 2026 01:21:39 GMT

I did a whole thing took ages to type earlier your stoopid system ignored it. Basically Broadband not woking. Tried to reboot by accurately typing in the correct username and password. The crappy system said it was wrong. It wasn't. Waste of time ringing up I am mostly deaf your recorded message is incomprehensible, and after 40 minutes to talk to a person they have no idea how to talk clearly. I expect this will be ignored too. Sky? Believe in better? What a joke! Fix my broadband NOW!

Re: Broadband not working.

GD1 — Sun, 13 Sep 2026 03:22:46 GMT

@IanHodgkinson Have you registered with the Accessibility Team as they have a number of different contact options https://www.sky.com/help/accessibility-information

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#

Re: Broadband not working.

Daniel0210 — Sun, 13 Sep 2026 03:52:22 GMT

@IanHodgkinson wrote:
Fix my broadband NOW!

Hi @IanHodgkinson

If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

Sky won't be addressing your issue based on you posting here.

As @GD1 has stated, if there are health/medical issues which affect communicating with Sky, register with the Sky Accessibility Team who may be able to help. Once registered there are different methods of communication other than phoning so have a look at all these related links… ~

https://www.sky.com/help/accessibility-information

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance