topic Re: Engineer did not turn up in Broadband

Engineer did not turn up

Hahoey — Sat, 12 Sep 2026 10:13:41 GMT

Hi. I booked an engineer to move my termination switch and router from the end of the hallway to my dining room as my WiFi keeps dropping in the kitchen and living room which is the furthest away from the router. Before I moved to sky I told them that I was having issues and I was assured this wouldn't happen with the high speed I purchased and if it did they would help me fix it.

I am now 1 year into my 2 year contract, been having ongoing issues so decided to get it fixed once and for all and called sky.

an engineer was booked for 11 September between 9-1. No one arrived. I called and was told that the engineer was running late and that time was changed to 1-5 and if there was any issues the engineer would call me. No one arrived and no one called me.

Where do I go from here. I took the day off work to be in.

Re: Engineer did not turn up

caesarome — Sat, 12 Sep 2026 15:44:12 GMT

@Hahoey

Have a read of this:

https://www.sky.com/help/articles/miss-app-ste

Re: Engineer did not turn up

Hahoey — Sat, 12 Sep 2026 18:57:34 GMT

I tried the link. Thank you. It says that I don't have any visits pending. I will call them again. Crazy nonsense trying to speak to someone and get this sorted. I will be getting out of this contract as soon as I can. Sky customer service is the non existent.