https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/5368852#M592751 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780096">@PP21</a>&nbsp;<BR /><BR />If you are new to the forum then welcome to the Community which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t actually talking to Sky by posting on here. <BR /><BR /></P> <P>Broadband and Wi-Fi are different. Broadband is the internet connection provided by your ISP (Sky), Wi-Fi is the wireless connection between your hub and devices. <BR /><BR /><STRONG><span class="lia-unicode-emoji" title=":small_orange_diamond:">🔸</span>Various hub lights; </STRONG>This link provides information about the coloured lights you may see on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A> <BR /><BR /><STRONG><span class="lia-unicode-emoji" title=":small_orange_diamond:">🔸</span>Red light on ONT?;</STRONG> See this link ~<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014</A> <BR /><BR /></P> Sat, 12 Sep 2026 13:44:49 GMT Daniel0210 2026-09-12T13:44:49Z https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/5368848#M592749 <P>Had new unit fitted yesterday all good but now red light showing on box on wall and no WiFi this is a re occurring problem! Please can you send someone to fix it!&nbsp;</P> Sat, 12 Sep 2026 13:39:03 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/5368848#M592749 PP21 2026-09-12T13:39:03Z https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/5368852#M592751 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780096">@PP21</a>&nbsp;<BR /><BR />If you are new to the forum then welcome to the Community which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t actually talking to Sky by posting on here. <BR /><BR /></P> <P>Broadband and Wi-Fi are different. Broadband is the internet connection provided by your ISP (Sky), Wi-Fi is the wireless connection between your hub and devices. <BR /><BR /><STRONG><span class="lia-unicode-emoji" title=":small_orange_diamond:">🔸</span>Various hub lights; </STRONG>This link provides information about the coloured lights you may see on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A> <BR /><BR /><STRONG><span class="lia-unicode-emoji" title=":small_orange_diamond:">🔸</span>Red light on ONT?;</STRONG> See this link ~<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014</A> <BR /><BR /></P> Sat, 12 Sep 2026 13:44:49 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/5368852#M592751 Daniel0210 2026-09-12T13:44:49Z