https://helpforum.sky.com/t5/Broadband/WiFi-slow-broadband-fine/m-p/5368679#M592729 <P>We have Sky Fibre 150 for nearly 2 years and lately things have been hit and miss so I have an engineer coming out next week but today our phones and computer are getting no more than 4mbps but sky say no problem in the area, with my broadband or devices.&nbsp;<BR /><BR /></P><P>We have a hub max downstairs and booster upstairs, competer and one phone connected to the booster and my phone to the hub and both having the same issue.&nbsp;<BR /><BR /></P><P>I'm debating resetting the hub, any advice how to do this properly? Or what else would be causing this.&nbsp;</P> Sat, 12 Sep 2026 10:23:42 GMT Willo93 2026-09-12T10:23:42Z https://helpforum.sky.com/t5/Broadband/WiFi-slow-broadband-fine/m-p/5368679#M592729 <P>We have Sky Fibre 150 for nearly 2 years and lately things have been hit and miss so I have an engineer coming out next week but today our phones and computer are getting no more than 4mbps but sky say no problem in the area, with my broadband or devices.&nbsp;<BR /><BR /></P><P>We have a hub max downstairs and booster upstairs, competer and one phone connected to the booster and my phone to the hub and both having the same issue.&nbsp;<BR /><BR /></P><P>I'm debating resetting the hub, any advice how to do this properly? Or what else would be causing this.&nbsp;</P> Sat, 12 Sep 2026 10:23:42 GMT https://helpforum.sky.com/t5/Broadband/WiFi-slow-broadband-fine/m-p/5368679#M592729 Willo93 2026-09-12T10:23:42Z https://helpforum.sky.com/t5/Broadband/WiFi-slow-broadband-fine/m-p/5369289#M592846 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4781008">@Willo93</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sun, 13 Sep 2026 09:12:43 GMT https://helpforum.sky.com/t5/Broadband/WiFi-slow-broadband-fine/m-p/5369289#M592846 Brill+Gill 2026-09-13T09:12:43Z