Replace damaged hub

Benchiebench — Fri, 11 Sep 2026 22:32:49 GMT

I have damaged my sky hub and now the ports dont work, I need to replace the hub compleatly but cant contact a real person to order one, ive only had sky for 2 weeks so I cant upgrade i just need to replace the broken hub

Re: Replace damaged hub

Daniel0210 — Sat, 12 Sep 2026 03:38:56 GMT

Hi @Benchiebench

If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

Call Customer Services when the lines reopen in the morning by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if it's working. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

You are likely to be charged for damaging the hub which was only loaned to you.

topic Replace damaged hub in Broadband

Replace damaged hub

Re: Replace damaged hub