https://helpforum.sky.com/t5/Broadband/No-WiFi-signal/m-p/5368485#M592683 <P><SPAN>Dear Sky Broadband Customer Service,</SPAN></P><P><SPAN>I am writing regarding my broadband service, which is still not working despite contacting your customer service twice and receiving a replacement router.</SPAN></P><P><SPAN>Unfortunately, replacing the router has not resolved the issue, and I am still unable to use my broadband service. As this problem has continued despite the troubleshooting and equipment replacements, I would now like Sky to arrange for an engineer or service technician to visit and identify and fix the problem.</SPAN></P><P><SPAN>If an engineer visit cannot resolve the issue promptly, I would like to discuss cancelling my subscription without being charged an early termination fee, as the service I am paying for has not been functioning properly.</SPAN></P><P><SPAN>Please treat this matter as urgent and let me know as soon as possible what action will be taken.</SPAN></P><P><SPAN>I look forward to your prompt response.</SPAN></P><P><SPAN>Kind regards,</SPAN><SPAN><BR /></SPAN><SPAN>Rasheedha Begum</SPAN></P> Fri, 11 Sep 2026 21:02:46 GMT Rasheedha 2026-09-11T21:02:46Z https://helpforum.sky.com/t5/Broadband/No-WiFi-signal/m-p/5368485#M592683 <P><SPAN>Dear Sky Broadband Customer Service,</SPAN></P><P><SPAN>I am writing regarding my broadband service, which is still not working despite contacting your customer service twice and receiving a replacement router.</SPAN></P><P><SPAN>Unfortunately, replacing the router has not resolved the issue, and I am still unable to use my broadband service. As this problem has continued despite the troubleshooting and equipment replacements, I would now like Sky to arrange for an engineer or service technician to visit and identify and fix the problem.</SPAN></P><P><SPAN>If an engineer visit cannot resolve the issue promptly, I would like to discuss cancelling my subscription without being charged an early termination fee, as the service I am paying for has not been functioning properly.</SPAN></P><P><SPAN>Please treat this matter as urgent and let me know as soon as possible what action will be taken.</SPAN></P><P><SPAN>I look forward to your prompt response.</SPAN></P><P><SPAN>Kind regards,</SPAN><SPAN><BR /></SPAN><SPAN>Rasheedha Begum</SPAN></P> Fri, 11 Sep 2026 21:02:46 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-signal/m-p/5368485#M592683 Rasheedha 2026-09-11T21:02:46Z https://helpforum.sky.com/t5/Broadband/No-WiFi-signal/m-p/5368487#M592685 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780835">@Rasheedha</a>&nbsp;</P> <P>You are not talking to Sky on here as this is help forum where customers help each o9ther so if you do want to speak to Sky then you will need to call them as presumably&nbsp;what you did before.</P> Fri, 11 Sep 2026 21:27:01 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-signal/m-p/5368487#M592685 caesarome 2026-09-11T21:27:01Z