topic Wifi keeps disappearing in Broadband

Wifi keeps disappearing

Nicola2910 — Fri, 11 Sep 2026 17:26:41 GMT

I reported this before and a engineer was supposed to come out to check. Im not sure if anyone has been out but it's still going off. It has gone off 3 times in last hour. When I do a signal check it says it's good for my phone but I actually have no wifi connection on my phone.

Re: Wifi keeps disappearing

caesarome — Fri, 11 Sep 2026 18:42:58 GMT

@Nicola2910

Does anything appear here regarding the engineer visit:

https://www.sky.com/ordertracking

What lights are lit on your broadband hub, so are any off or flashing ?

Re: Wifi keeps disappearing

P1ckle69 — Sat, 12 Sep 2026 07:22:02 GMT

Just gone over to Sky BB from community fibre and having the same issue with WiFi dropping out especially on my daughters phone. She has to keep using her mobile data which shouldn't happen especially since I pay for Sky whole home! Never had this issue with CF so wondering if there's something inferior about the Sky hubs??