topic Re: Poor Broadband speed in Broadband

Poor Broadband speed

StevenK2 — Fri, 11 Sep 2026 15:53:03 GMT

I am only getting less than 100MBPS download and no where near the speed I sogned up for . Please can you run checks. Initially I was getting 750 mbps then down to around 400mbps yesterday. This is essential this is fixed as a I have an exam on Monday so URGENT please

Re: Poor Broadband speed

caesarome — Fri, 11 Sep 2026 15:55:12 GMT

@StevenK2

You are talking to other customers here only and not Sky so try this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Poor Broadband speed

TimmyBGood — Fri, 11 Sep 2026 18:20:23 GMT

@StevenK2 wrote:

This is essential this is fixed as a I have an exam on Monday so URGENT please

Unfortunately domestic broadband subscription just doesn't cover that kind of support over a weekend.

I'd think it's unlikely that an online examination requires more than a few Mbs.

If you are using a wireless device then you may want to try to be closer to the router, and if possible have a cellular data backup option available.