https://helpforum.sky.com/t5/Broadband/High-packet-loss/m-p/5367826#M592530 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780083">@FKs</a>&nbsp;as a first step reboot your Sky hub. If that doesn't help and you have positively excluded issues with other devices using the link poer down the hub for 60 minutes which should change the server connection at Sky's end. If still experiencinng the issue call Sky</P> Fri, 11 Sep 2026 06:43:01 GMT Chrisee 2026-09-11T06:43:01Z https://helpforum.sky.com/t5/Broadband/High-packet-loss/m-p/5367727#M592502 <P>Issue started earlier today and progressively getting worse.</P><P>I have verified with continuous pings that my local router latency is under 1 ms with 0% packet loss. The loss persists on an idle wired network.</P><P>My connection is dropping 30%+ of packets directly at my first external hop.</P><P>Everything's been rebooted properly.</P> Thu, 10 Sep 2026 20:42:18 GMT https://helpforum.sky.com/t5/Broadband/High-packet-loss/m-p/5367727#M592502 FKs 2026-09-10T20:42:18Z https://helpforum.sky.com/t5/Broadband/High-packet-loss/m-p/5367826#M592530 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780083">@FKs</a>&nbsp;as a first step reboot your Sky hub. If that doesn't help and you have positively excluded issues with other devices using the link poer down the hub for 60 minutes which should change the server connection at Sky's end. If still experiencinng the issue call Sky</P> Fri, 11 Sep 2026 06:43:01 GMT https://helpforum.sky.com/t5/Broadband/High-packet-loss/m-p/5367826#M592530 Chrisee 2026-09-11T06:43:01Z