https://helpforum.sky.com/t5/Broadband/My-Sky-checker-is-lying/m-p/5367790#M592520 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780156">@Humph345</a>&nbsp;<BR /><BR />If you are new to the forum then welcome to the Community which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t actually talking to Sky by posting on here. <BR /><BR /></P> <P>When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. <BR /><BR />See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens… <BR /><A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014</A><BR /><BR />If you have an ONT box displaying a red light, see this further advice…<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A><BR /><BR />This link provides information about the coloured lights you may see on the various hubs <BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A> <BR /><BR />Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.</P> Fri, 11 Sep 2026 02:35:30 GMT Daniel0210 2026-09-11T02:35:30Z https://helpforum.sky.com/t5/Broadband/My-Sky-checker-is-lying/m-p/5367779#M592517 No broadband and the Sky checker thing on Mysky tells me there's no connection issues. Really??? West London, Friday 11 September at 00:38. Thu, 10 Sep 2026 23:39:11 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-checker-is-lying/m-p/5367779#M592517 Humph345 2026-09-10T23:39:11Z https://helpforum.sky.com/t5/Broadband/My-Sky-checker-is-lying/m-p/5367790#M592520 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780156">@Humph345</a>&nbsp;<BR /><BR />If you are new to the forum then welcome to the Community which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t actually talking to Sky by posting on here. <BR /><BR /></P> <P>When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. <BR /><BR />See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens… <BR /><A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014</A><BR /><BR />If you have an ONT box displaying a red light, see this further advice…<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A><BR /><BR />This link provides information about the coloured lights you may see on the various hubs <BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A> <BR /><BR />Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.</P> Fri, 11 Sep 2026 02:35:30 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-checker-is-lying/m-p/5367790#M592520 Daniel0210 2026-09-11T02:35:30Z https://helpforum.sky.com/t5/Broadband/My-Sky-checker-is-lying/m-p/5367820#M592526 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780156">@Humph345</a>&nbsp;the online checker takes up to 60 minutes to pick up a dropped connection.&nbsp;</P> Fri, 11 Sep 2026 06:34:35 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-checker-is-lying/m-p/5367820#M592526 Chrisee 2026-09-11T06:34:35Z https://helpforum.sky.com/t5/Broadband/My-Sky-checker-is-lying/m-p/5367837#M592535 <P>Thank you very much for the information. Very useful. Have a lovely day.&nbsp;</P> Fri, 11 Sep 2026 07:05:24 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-checker-is-lying/m-p/5367837#M592535 Humph345 2026-09-11T07:05:24Z